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Privacy Policy

ALE HOUSING PRIVACY POLICY

ALE Housing ("we", "us", or "our") is committed to protecting the privacy and security of personal information entrusted to us by our users. This privacy policy explains how we collect, use, and disclose personal information in connection with our housing services, website, mobile app, and other online platforms (collectively, the "Services").

Our Services may integrate with or link to third-party services, such as ClaimSync for insurance verification and social media platforms (e.g., Google, Facebook) for login/signup purposes. Please note that these third-party services have their own terms of use and privacy policies that govern their data practices, which are separate from and not covered by this policy.

Through this privacy policy, we aim to be transparent about our data practices and outline the rights and choices available to individuals regarding their personal information. We encourage you to read this policy carefully to understand how we handle your information.

By using our Services or providing personal information to us, you consent to the practices described in this privacy policy. If you have any questions or concerns about this policy or our data practices, please contact us using the information provided at the end of this document.

About Us

ALE Housing is a trusted preferred provider of temporary housing solutions for individuals who have been displaced due to unexpected events. We offer fully furnished housing across a broad range that meet your specific needs in order to ensure comfort and convenience during challenging times.

1. DEFINITIONS

For the purposes of this privacy policy, the following terms have the meanings outlined below:

“ALE” stands for "Additional Living Expense.

"Personal Information" means any information that can be used to identify, locate, or contact you, either alone or in combination with other information. This includes, but is not limited to, your name, email address, postal address, phone number, government-issued identification numbers, financial account information, and any other information that can reasonably be linked to you.

"Services" refers to the housing services, website, mobile application, and other online platforms provided by ALE Housing, including any content, features, or functionalities offered through these channels.


 

"Usage Data" includes information about how you interact with and use our Services, such as the pages or features you access, the dates and times of your activities, the device and browser you are using, and your IP address.

"Third-Party Services" means any services, websites, or platforms operated by entities other than ALE Housing, including but not limited to ClaimSync (for insurance verification) and social media platforms like Google and Facebook (for login/signup purposes).

"Cookies" are small data files that are stored on your device when you visit a website or use an online service, allowing the service to recognize your device and store certain information about your preferences or activities.

"Tracking Technologies" refers to various technologies used to collect and store Usage Data and other information about your online activities, such as web beacons, pixels, and similar technologies.

2. INFORMATION COLLECTION

At ALE Housing Solutions, we collect personal information through various channels to provide our services effectively. The following outlines the methods through which we collect information:

Online Forms: We collect personal information when you voluntarily submit it through online forums on our website or mobile app. This includes information provided in applications for housing request, claims submissions, and general inquiries or contact submissions.

Website and Mobile App Usage Data: We automatically collect certain information about your use of our website and mobile app. This may include your IP address, browser type, operating system, device information, pages visited, and other usage statistics. This information helps us analyze trends, administer the site, and improve the user experience.

Information from Third-Party: We may collect personal information from third-party to supplement the information we collect directly from you. This may include information obtained from credit reporting agencies, insurance providers, or other service providers as necessary to facilitate our services.

Social Media Login/Signup: If you choose to log in or sign up for our services using your social media accounts (such as Google or Facebook), we may collect certain personal information from your social media profile in accordance with your privacy settings and permissions.

3. TYPES OF INFORMATION COLLECTED

At ALE Housing Solutions, we collect various types of personal information to facilitate our services and provide you with the best possible experience. The following outlines the types of information we may collect:

Contact Details: This may include your name, email address, phone number, and mailing address. We collect this information to communicate with you, process your requests, and provide housing accommodations or support services as needed.

Identity Verification Data: In certain circumstances, we may collect government-issued identification numbers or other identity verification information to verify your identity and ensure compliance with legal requirements.

Financial Information: If you engage in financial transactions with us, such as making payments for housing accommodations or submitting insurance claims, we may collect payment details such as credit card information or bank account numbers.

Housing Request/Claim Details: We may collect information related to your housing needs, preferences, or specific requirements, as well as details related to insurance claims, property damage events, or other relevant information necessary to provide our services.

Social Media Profile Data: If you choose to log in or sign up for our services using your social media accounts, we may collect certain personal information from your social media profile, such as your profile picture, email address, or other information available based on your privacy settings and permissions.

4. USE OF INFORMATION

At ALE Housing Solutions, we are committed to using the personal information we collect responsibly and transparently. The information we collect may be used for the following purposes:

Providing Housing Services: We use your personal information to fulfill your requests for temporary housing accommodations, including processing applications, reservations, and managing your stay with us.

Processing Claims/Applications: If you submit an insurance claim or application for housing assistance, we use the information provided to assess your eligibility, process the claim or application, and provide the necessary support and services.



 

Marketing Communications: With your consent, we may use your contact information to send you promotional materials, newsletters, or other marketing communications about our services, special offers, or upcoming events. You have the option to opt out of receiving marketing communications at any time.

Service Improvements: We may analyze the information collected to improve our services, website, mobile app, and overall user experience. This may include conducting market research, analyzing usage trends, and identifying areas for enhancement or optimization.

Legal Compliance: We may use your personal information to comply with legal obligations, enforce our terms and conditions, respond to legal requests or subpoenas, and protect the rights, property, or safety of ALE Housing Solutions, our users, or others as required or permitted by law.

5. INFORMATION SHARING

At ALE Housing Solutions, we are committed to protecting your privacy and limiting the disclosure of your personal information to the extent necessary to provide our services effectively. However, there are certain circumstances under which we may share your personal information with third parties:

With Service Providers: We may share your personal information with trusted service providers who assist us in providing our services. These service providers may include insurers, vendors, payment processors, IT service providers, or other third parties who perform services on our behalf. We require these service providers to adhere to strict confidentiality and security standards and only use your personal information for the purposes specified by us.

With Partners: In some cases, we may share your personal information with partners or property owners/managers who are involved in providing housing accommodations or related services to you. This may include sharing information necessary to facilitate your stay, process payments, or address any issues or concerns that may arise during your stay.

Legal Requirements: We may disclose your personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, comply with subpoenas or court orders, or as otherwise required by law.

Corporate Transactions: In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred or disclosed as part of the transaction. We will take appropriate measures to ensure the confidentiality and security of your personal information during such transactions and will notify you of any changes to the ownership or control of your personal information.

 

We do not sell, trade, or rent your personal information to third parties for their marketing purposes without your explicit consent. We only share your personal information in accordance with this Privacy Policy and as necessary to provide our services or as otherwise required or permitted by law. If you have any questions or concerns about how your information is shared, please contact us using the information provided in the "Contact Information" section below.

6. THIRD-PARTY LINKS & SERVICES

ALE Housing Solutions may provide links to third-party websites, applications, or services for your convenience or integrate third-party services into our platforms to enhance your experience. These third-party services operate independently and have their own terms of use and privacy policies. ALE Housing Solutions does not endorse, control, or assume any responsibility for the content, privacy practices, or activities of these third-party services.

ClaimSync: ALE Housing Solutions may integrate ClaimSync, a third-party service, into our platforms to facilitate claims processing or related services. ClaimSync operates independently and has its own terms of use and privacy policy. By using ClaimSync or any other third-party service integrated into our platforms, you acknowledge and agree to abide by their respective terms of use and privacy policies.

Social Media Login/Signup Integration: ALE Housing Solutions may offer social media login/signup options (e.g., Google, Facebook) for your convenience. When you choose to log in or sign up using your social media accounts, you acknowledge and agree that your personal information may be collected by the respective social media platform in accordance with their privacy practices. Please review the privacy settings and policies of these social media platforms before using their services.

Exemption of Policy: Please note that the privacy practices of third-party services, including ClaimSync and social media platforms, are not governed by this Privacy Policy. We encourage you to review the terms of use and privacy policies of these third-party services before engaging with them to understand how they collect, use, and disclose your personal information.

By accessing or using third-party services linked to or integrated into our platforms, you acknowledge and agree that ALE Housing Solutions shall not be responsible or liable for any loss, damage, or other consequences resulting from your use of such third-party services. If you have any questions or concerns about third-party services or their privacy practices, please contact the respective third-party service provider directly.

7. DATA SECURITY

At ALE Housing Solutions, we take the security of your personal information seriously and have implemented various technical and organizational measures to safeguard your data against unauthorized access, use, disclosure, alteration, or destruction. We are committed to maintaining the confidentiality, integrity, and availability of your personal information and continually review and enhance our security practices to protect against evolving threats.

Our data security measures include, but are not limited to:

Encryption: We use encryption techniques to secure the transmission of data between your device and our servers, as well as when storing sensitive information in our databases.

Access Controls: We restrict access to your personal information to authorized personnel who have a legitimate need to access it for the purposes outlined in this Privacy Policy. Access controls are implemented to limit access based on job responsibilities and role-based permissions.

Firewalls and Intrusion Detection Systems: We employ firewalls and intrusion detection systems to monitor and control network traffic, detect and block unauthorized access attempts, and prevent malicious activities.

Regular Security Audits and Assessments: We conduct regular security audits and assessments to identify vulnerabilities, assess risks, and ensure compliance with industry standards and best practices.

Employee Training and Awareness: We provide ongoing training and awareness programs to our employees to ensure they understand their responsibilities in safeguarding your personal information and are aware of the latest security threats and prevention measures.

Despite our best efforts, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security. If you have any concerns about the security of your personal information or suspect any unauthorized access or use, please contact us immediately using the information provided in the "Contact Information" section below.

8. DATA RETENTION

At ALE Housing Solutions, we retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. The retention period for your personal information may vary depending on the type of information collected and the purposes for which it was collected.

Retention Criteria: We will retain your personal information for as long as necessary to provide our services to you, fulfill our contractual obligations, resolve disputes, and enforce our agreements. Additionally, we may retain your personal information to comply with legal obligations, prevent fraud, protect our rights or the rights of others, or for legitimate business purposes.

Duration of Retention: The duration of retention for your personal information may vary based on factors such as the nature of the information, the sensitivity of the information, and legal requirements. In general, we will retain your personal information for the duration of your relationship with us and for a reasonable period thereafter to fulfill the purposes outlined in this Privacy Policy.

Data Deletion: Upon expiry of the retention period, or when your personal information is no longer necessary for the purposes for which it was collected, we will take appropriate measures to securely delete or anonymize your personal information in a manner that prevents its reconstruction, retrieval, or access.

We regularly review our data retention practices to ensure compliance with applicable laws and regulations and to minimize the risk of unauthorized access, use, or disclosure of your personal information. If you have any questions or concerns about our data retention practices or wish to request the deletion of your personal information, please contact us using the information provided in the "Contact Information" section below.

9. User Rights

At ALE Housing Solutions, we respect your rights regarding your personal information and are committed to providing you with control over your data. Subject to applicable laws and regulations, you have the following rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you. Upon request, we will provide you with information about whether we hold any of your personal information and, if so, the categories of personal information, the purposes for which it is being used, and the recipients or categories of recipients to whom it has been disclosed.



 

Correction: If you believe that any of the personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct or update it. We will take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date.

Deletion: You have the right to request the deletion of your personal information under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected, when you withdraw your consent (where applicable), or when you object to the processing and there are no overriding legitimate grounds for the processing.

Objection: You have the right to object to the processing of your personal information for reasons relating to your particular situation, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms.

Restriction: You have the right to request the restriction of processing of your personal information under certain circumstances, such as when you contest the accuracy of the information, when the processing is unlawful, or when you have objected to the processing.

Data Portability: If you have provided personal information to us and the processing is based on your consent or contractual necessity, you have the right to receive the personal information you have provided to us in a structured, commonly used, and machine-readable format and to transmit it to another controller without hindrance.

To exercise your rights regarding your personal information or to make a request, please contact us using the information provided in the "Contact Information" section below. We will respond to your request in accordance with applicable laws and regulations and will strive to address your concerns promptly and effectively.

Please note that certain rights may be subject to limitations or restrictions under applicable laws and regulations. We may require additional information from you to verify your identity and process your request. We will notify you if we are unable to comply with your request and provide you with the reasons for our inability to do so.

10. COOKIES & TRACKING

At ALE Housing Solutions, we use cookies and similar tracking technologies to enhance your experience on our website and mobile app and to collect information about how you interact with our services. Cookies are small text files that are stored on your device when you visit a website or use a mobile app. They help us analyze website and app usage, improve our services, and provide you with tailored content and advertisements.

Types of Cookies: We may use different types of cookies on our website and mobile app, including:

Essential Cookies: Necessary for the operation of our website and app and to provide you with the services you have requested. These cookies enable core functionality such as security, network management, and accessibility.

Performance Cookies: Used to analyze how visitors use our website and app, assess the performance of our services, and identify areas for improvement. These cookies collect information about your visit, such as pages visited, links clicked, and error messages encountered.

Functionality Cookies: Enhance your experience by remembering your preferences and settings (e.g., language preferences, user preferences) and personalizing your interaction with our website and app.

Targeting Cookies: Used to deliver personalized advertisements and content based on your interests and browsing behavior, both on our website and app and on third-party websites and apps.

Opt-Out Options: You have the option to manage your cookie preferences and control the use of cookies through your browser settings or by using opt-out mechanisms provided by third-party advertising networks. Please note that disabling certain cookies may affect the functionality of our website and app and limit your ability to access certain features or content.

Third-Party Cookies: We may also allow third-party service providers, such as analytics and advertising partners, to place cookies on your device to collect information about your online activities over time and across different websites and apps. These third parties may use this information to provide you with targeted advertisements or content based on your interests and preferences.

11. POLICY UPDATES

At ALE Housing Solutions, we may periodically update this Privacy Policy to reflect changes in our practices, services, or legal requirements. We encourage you to review this Privacy Policy regularly to stay informed about how we collect, use, and protect your personal information.

Notification of Changes: If we make any material changes to this Privacy Policy, we will notify you by posting the updated policy on our website or app and updating the "Last Updated" date at the top of the policy. We may also notify you through other means, such as email or in-app notifications, depending on the significance of the changes and your contact preferences.

Consent to Updates: By continuing to use our services after the updated Privacy Policy has been posted, you consent to the revised terms and practices described in the updated policy. If you do not agree with any changes to this Privacy Policy, you may discontinue your use of our services and request the deletion of your personal information as outlined in this policy.

Review of Changes: We encourage you to review any updates to this Privacy Policy carefully to understand how the changes may affect you. If you have any questions or concerns about the updated policy or our privacy practices, please contact us using the information provided in the "Contact Information" section below.

We are committed to maintaining the confidentiality and security of your personal information and will continue to update this Privacy Policy as necessary to ensure compliance with applicable laws and regulations and to reflect best practices in data privacy and security.

12. STATE-SPECIFIC REQUIREMENTS

For European Residents (GDPR Compliance):

As a European resident, you have specific rights under the General Data Protection Regulation (GDPR) that govern the processing of your personal information. ALE Housing Solutions is committed to complying with the GDPR and protecting your privacy rights. The following outlines additional rights and information for European residents:

Legal Basis for Processing: We will only process your personal information when we have a legal basis to do so under the GDPR. This may include your consent, the performance of a contract, compliance with legal obligations, or legitimate interests pursued by us or a third party.


 

Data Transfers: If your personal information is transferred to countries outside the European Economic Area (EEA), we will ensure that adequate safeguards are in place to protect your data, such as standard contractual clauses approved by the European Commission or other appropriate mechanisms.

Data Protection Officer (DPO): ALE Housing Solutions has appointed a Data Protection Officer to oversee our compliance with the GDPR and to address any questions or concerns you may have regarding the processing of your personal information. You can contact our Data Protection Officer at [ you can Insert contact details here].

Additional Rights: In addition to the rights outlined in the "User Rights" clause of this Privacy Policy, European residents have the right to lodge a complaint with a supervisory authority if they believe that their rights under the GDPR have been violated. You can find information about your local supervisory authority on the European Data Protection Board website.

 

For California Residents (CCPA Compliance):

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) regarding the collection, use, and disclosure of your personal information. ALE Housing Solutions is committed to complying with the CCPA and protecting your privacy rights. The following outlines additional rights and information for California residents:

Right to Know: You have the right to request information about the categories of personal information we have collected about you, the sources from which we collected the information, the purposes for which we collected the information, and the categories of third parties with whom we share your information.

Right to Opt-Out: You have the right to opt-out of the sale of your personal information to third parties. ALE Housing Solutions does not sell your personal information to third parties for their marketing purposes without your explicit consent.

Right to Delete: You have the right to request the deletion of your personal information collected or maintained by ALE Housing Solutions, subject to certain exceptions under the CCPA.

Right to Non-Discrimination: ALE Housing Solutions will not discriminate against you for exercising any of your CCPA rights, such as by denying you services, charging you different prices or rates for services, or providing you with a different level or quality of services.


 

Exercising Your Rights: You can exercise your rights under the CCPA by contacting us using the information provided in the "Contact Information" section of this Privacy Policy. We may need to verify your identity before processing your request, which may require you to provide additional information to confirm your identity.

Authorized Agent: You may designate an authorized agent to make requests on your behalf under the CCPA. If you use an authorized agent, we may require the authorized agent to provide written authorization and verify their own identity, in addition to verifying your identity.

Please note that these state-specific requirements are in addition to the rights outlined in the "User Rights" clause of this Privacy Policy and are provided to ensure compliance with applicable state laws and regulations. If you have any questions or concerns about your privacy rights as a European or California resident, please contact us using the information provided below.

13. CONTACT INFORMATION

If you have any questions, concerns, or feedback regarding this Privacy Policy or our privacy practices, or if you would like to exercise your rights regarding your personal information, please contact us using the following information:
 

16.2 Live Chat Support

16.2.1. Live Chat: For immediate assistance, ALE Housing Solutions offers a live chat feature available on our website. This service allows you to connect with a customer support representative in real-time for any inquiries or issues related to the Terms of Service or other aspects of our services.

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