FAQ

You only need to sign one Property Management Agreement agreement with us. This covers everything: managing your property, listing it on all rental platforms (including our own), handling all paperwork, and making sure payments and profits are clear. With this agreement, your property is fully protected and we take care of all the details.

ALE Housing provides full-service support throughout the entire tenancy. We handle everything from property marketing and tenant placement to maintenance coordination, cleaning during the stay, and ongoing communication with the policyholders. Our goal is to make the process hands-off for landlords while ensuring your property is well-maintained and the tenants are supported.

After your property is registered with us, your property will be in our system to search for. When a policyholder needs accommodations in your area we will view your properties description to see if it fits their needs. If it seems like a good fit we will reach out to you.

The payment method and schedule depends on the platform through which the property is booked. If booked directly through us, we pay rent as soon as the insurance provider releases the ALE funds, typically aligning with their disbursement schedule.

Payment for damage protection is typically included as part of each booking, so there’s no extra step required from you. We partner with Safely, an industry leader in vacation rental insurance, to make sure your property is protected. The cost is either built into the booking fees or collected as a separate charge from guests, depending on the platform. This way, your property stays safe without any hassle or hidden fees.

ALE Housing is the main point of contact for tenants and landlords.

Property owners and managers can list their homes with ALE Housing by registering on our website. During the sign-up process, you'll provide details about the property, including the number of bedrooms, available amenities, house rules, etc.

1. Proof of Loss / Claim Documentation - A detailed description of the loss event (e.g., fire, flood, etc.) - Date of the incident - Police or fire department report (if applicable) - Claim number 2. Verification of Uninhabitable Condition - A letter or report from an inspector, contractor, or the fire department confirming that the home is temporarily uninhabitable - Photos of the damage 3. Proof of Residence - Driver's license or utility bill with your home address - Lease or mortgage documents

Yes, ALE Housing provides 24/7 guest support to handle emergencies and ensure a smooth experience for guests and landlords.

ALE Housing connects landlords with families in need of temporary housing due to insurance claims, such as after floods or fires. The platform also enables listings on major rental channels, including Airbnb, Booking.com, and VRBO.

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There are typically no out-of-pocket costs or hassle for landlords using the platform*.

The platform works with all major insurance carriers, including State Farm, USAA, Farmers, American Family Insurance, and more.

24/7 guest support, Professional coordination with tenants and insurance companies, Streamlined payment processing, Performance reporting.

ALE Housing optimizes your digital listings and manages bookings across platforms to increase your average daily rate (ADR) and occupancy.

Mainly families and individuals whose homes are temporarily uninhabitable and whose stay is backed by insurance providers.

Loss of Use coverage, also known as Additional Living Expenses (ALE) coverage, helps pay for the extra costs you face when your home becomes uninhabitable due to a covered loss. This includes the cost of temporary housing, meals, and other necessary living expenses while your home is being repaired.

Steady, often longer-term bookings through insurance referrals. Multi-channel exposure, maximizing your property’s visibility and occupancy. Full-service management, including digital profile optimization, marketing, and guest support.

Your property can be listed on Airbnb, Booking.com, VRBO, and others—all managed centrally through ALE’s tools.

Loss of Use / ALE coverage may reimburse you for costs such as hotel stays or short-term rentals, increased food expenses, transportation, laundry, storage, pet boarding, and utility connection fees.

Policyholders usually have the flexibility to choose their ALE housing, but it must be reasonable and within the limits of their insurance coverage. ALE Housing experts can help policyholders understand their policy and can help find policyholders housing options that fit their needs.

ALE Housing optimizes your digital listings and manages bookings across platforms to increase your average daily rate (ADR) and occupancy.

Visit the ALE Housing website, sign up as a landlord, and follow the instructions to list your property.

The duration for which policyholders can stay in ALE housing depends on the terms of their insurance policy. Generally, ALE coverage lasts until the home is repaired or rebuilt, but there may be a maximum time limit or coverage amount specified in the policy. Policyholders should check with their insurance provider for specific details.

Yes, policyholders usually have the flexibility to choose their temporary housing, but it must be reasonable and within the limits of their insurance coverage. It is advisable to check with your insurance provider for specific guidelines.

Yes, policyholders usually have the flexibility to choose their temporary housing, but it must be reasonable and within the limits of their insurance coverage. It is advisable to check with your insurance provider for specific guidelines.

Loss of Use coverage may reimburse you for costs such as hotel stays or short-term rentals, increased food expenses, transportation, laundry, storage, pet boarding, and utility connection fees.

To file a claim for Additional Living Expenses (ALE), you will need to provide documentation of the event that made your home uninhabitable, such as a police report or insurance claim number. You will also need to provide receipts for any additional living expenses incurred.

Loss of Use insurance typically covers additional living expenses incurred when your home is uninhabitable due to a covered event. This can include costs for temporary housing, increased food expenses, transportation, and other necessary living expenses.

Yes, policyholders usually have the flexibility to choose their temporary housing, but it must be reasonable and within the limits of their insurance coverage. It is advisable to check with your insurance provider for specific guidelines.

ALE coverage may reimburse you for costs such as hotel stays or short-term rentals, increased food expenses, transportation, laundry, storage, pet boarding, and utility connection fees, all while maintaining a similar standard of living.

The duration of ALE coverage depends on your insurance policy. Generally, it lasts until your home is repaired or rebuilt, but there may be a maximum time limit or coverage amount specified in your policy.

The duration of Loss of Use coverage depends on your insurance policy. Generally, it lasts until your home is repaired or rebuilt, but there may be a maximum time limit or coverage amount specified in your policy.

To claim Loss of Use coverage, you will need to provide proof of the event that caused your home to be uninhabitable, such as a police report or insurance claim number, and receipts for any additional living expenses incurred.

To file a claim for Loss of Use coverage, you will need to provide documentation of the event that made your home uninhabitable, such as a police report or insurance claim number. You will also need to provide receipts for any additional living expenses incurred.

Additional Living Expenses (ALE) are costs that policyholders incur when their home becomes uninhabitable due to a covered loss. ALE helps cover the extra costs of maintaining a similar standard of living while the home is being repaired, including temporary housing, meals, and other necessary expenses.

Loss of Use coverage, also known as Additional Living Expenses (ALE) coverage, helps pay for the extra costs you face when your home becomes uninhabitable due to a covered loss. This includes the cost of temporary housing, meals, and other necessary living expenses while your home is being repaired.

The duration of Loss of Use coverage depends on your insurance policy. Generally, it lasts until your home is repaired or rebuilt, but there may be a maximum time limit or coverage amount specified in your policy.

To file a claim for Loss of Use coverage, you will need to provide documentation of the event that made your home uninhabitable, such as a police report or insurance claim number. You will also need to provide receipts for any additional living expenses incurred.